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Please call us on 9711977631 (Mon - Fri – 10:30 am to 6:30 pm), and we will help you in cancelling the order.
RETURN & EXCHANGE POLICY
REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
NOTE TO CUSTOMERS
Fair Usage Policy
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cash back for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
Impairment & Damages
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team. In such a case, Skin Secrets is not responsible for any damages caused.
Change of Packaging
Packaging, bottles and communications at Skin Secrets undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.
Skin Secrets reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.
For any queries feel free to reach out to our customer care team at email@example.com who will be happy to clarify your concerns.